Frequently Asked Questions
Q: Are you legal?
A: We are 100% legit and have a lot of regular customers who trust us！
Q: How to Buy?
A: You can place your order on our website and pay by credit card. If you need to use other payment methods please contact customer service.
Q: Why is my order on hold?
A: It means payment is not finished or pending confirmation. Contact our customer service to get more info.
Q: Why is my order failed/cancelled?
A: It means payment is failed or order exceeds on hold time, if you still want to proceed your order, contact our customer service.
Q: When will my order be shipped ?
A: Usual shipping time is 3-5 days, And delivery 7-15 business days after shipment
Q: How can I track my package?
A: After your package is sent out, you will receive the track number in your email, and you can check it through 17 track.（https://www.17track.net）
Q: Payment method
A: In addition to credit cards, we also support Zelle, Wise, Cashapp, Venmo, and BTC/USDT，You can contact us for payment options.
Q: What happens if my order is lost in transit?
A: If you experience a lost item, you can contact us via WhatsApp and we will process a replacement.